Refund and Cancellation Policy

Last updated: 4 October 2026

This policy applies to all tuition services provided by Potendeo Education LLP (LLPIN: ACQ-9009), operating as PDO Tuition Services ("PDO"), including online classes and home or in-person classes. It should be read together with our Terms and Conditions.

1. Free demo class

The demo class is free. There is nothing to refund if you decide not to enrol after the demo.

2. Fees are paid in advance

Fees are paid in advance for the billing period or package agreed with you. Each invoice shows the number of sessions or the period it covers.

3. Rescheduling and missed classes

• By the student or parent: please give at least 12 hours' notice (by WhatsApp or email) to reschedule an online class, and at least 24 hours' notice for a home tuition class. A class rescheduled with this notice is not counted as used, and we will offer another time within the same package.
• A class cancelled with less notice, or missed without notice, is counted as a conducted session.
• By the tutor or PDO: if a tutor or PDO cancels a class, we will reschedule it at no extra cost. If we cannot offer a suitable time, the unused session will be refunded as in section 5.

4. Package validity

Prepaid sessions should be used within 60 days from the payment date, unless we agree a different period in writing. Sessions not used within this period expire, except where the delay was caused by PDO or the tutor.

5. When you can get a refund

• Before the first paid class: a full refund of the fee paid, if you cancel by written request.
• After classes have started: a refund of the unused prepaid sessions, calculated at the per-session rate on your invoice, if you cancel by written request within the validity period. Sessions already conducted, and sessions counted as conducted under section 3, are not refundable.
• Tutor replacement: we first offer a free replacement tutor if the student is not comfortable with the tutor. If the replacement tutor is also not suitable, you can cancel and request a refund of the unused sessions.
• Service not delivered: if we are unable to provide a tutor or the agreed classes, you will receive a full refund for the undelivered sessions.
• Duplicate or incorrect payment: the extra amount will be refunded in full.

6. What is not refundable

• Sessions already conducted.
• Dissatisfaction with marks, rank or exam results, as we do not guarantee any particular result.
• Services ended by PDO because of serious misconduct, unauthorised recording or sharing of classes, or abusive behaviour.

7. How to request a refund or cancellation

Send a written request by email to admin@pdotuitionservices.com, pdoonlinetuitionservices@gmail.com or potendeoeducationpdots1@gmail.com, or by WhatsApp to +91 834-040-6593. Include the student's name, the payment reference and the reason for cancellation. We will confirm receipt within 2 working days.

8. How refunds are processed

• Approved refunds are processed within 7 to 10 working days of approval.
• Refunds are returned to the original payment method or the bank account the payment came from.
• For payments from outside India, we refund in the original currency or the INR equivalent at the rate on the refund date. Any bank, remittance or currency-conversion charges on the transfer, and exchange-rate differences, are borne by the payer.
• Your bank or payment provider may take a few additional days to show the amount in your account.

9. Contact us

Potendeo Education LLP (PDO Tuition Services)
Near Shiv Mandir, New Nagar, Dipatoli, Ranchi, 834009, Jharkhand, India
Phone / WhatsApp: +91 834-040-6593
Email: admin@pdotuitionservices.com, pdoonlinetuitionservices@gmail.com or potendeoeducationpdots1@gmail.com