Privacy Policy

Last updated: 4 October 2026

This Privacy Policy explains how Potendeo Education LLP (LLPIN: ACQ-9009), operating as PDO Tuition Services ("PDO", "we", "us"), collects, uses and protects personal data when you use pdotuitionservices.com (the "Website") or our tuition services. We handle personal data in line with applicable Indian law, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.

1. Information we collect

Information you give us:

• Parent or guardian details: name, email address, phone or WhatsApp number, city and country.
• Student details: name, age group, class or exam, board or curriculum, subjects or activity, skill level, learning goals, preferred timings and mode (online or in-person).
• Payment-related details: invoice and transaction references, and the name on the payment. We do not store card numbers or bank login credentials.
• Tutor applicants: qualifications, experience, resume and identity or address documents submitted through our faculty registration form.

Information created during tuition:

• Audio and video recordings of online classes, class chat messages, shared documents and whiteboard content.
• Attendance records, assessments, worksheets and progress reports.

Information collected automatically: IP address, device and browser type, pages viewed and similar usage data, collected through cookies and analytics tools such as Google Analytics.

2. How we use your information

• To register students, match tutors, schedule classes and deliver tuition.
• To communicate with you by phone, WhatsApp or email about classes, progress, fees and support.
• To issue invoices, receive payments and keep records required by law.
• To monitor quality, protect student safety and resolve disputes, including by reviewing class recordings.
• To improve the Website and our services.
• To send information about our services, where you have agreed or where the law allows. You can opt out at any time.

3. Children's information

Many of our students are under 18. We collect and use a child's personal data only through the parent or guardian who registers them and gives consent. Adult students may register and give consent themselves. We do not use students' data for targeted advertising, and we do not knowingly collect personal data directly from children for marketing. A parent or guardian may ask us to review, correct or delete a child's data at any time.

4. Who we share information with

• Assigned tutors, who receive only the information needed to teach the student.
• Service providers that help us run our services, such as video conferencing and cloud storage (for example, Google Workspace), website hosting, communication tools (for example, WhatsApp), and authorised payment and remittance partners and banks.
• Authorities, where we are required to do so by law.
• A successor business, if PDO is restructured or transferred, subject to this Policy.

We do not sell personal data.

5. International data processing

Some of our service providers process data on servers outside India. We take reasonable steps to ensure that such providers protect personal data appropriately.

6. Payments

Payments are processed by banks and authorised payment partners. We receive confirmation of payments and the details needed to issue invoices and keep records. We do not store your card or banking credentials.

7. Cookies

The Website uses cookies and similar technologies to make the site work, understand how it is used and improve it. You can control or delete cookies in your browser settings. Disabling some cookies may affect how the Website works.

8. How long we keep information

• Registration and tuition records are kept while the student is enrolled and for a reasonable period afterwards.
• Class recordings are kept for up to 12 months after the class, unless a longer period is needed to resolve a dispute or you ask for earlier deletion.
• Invoices and accounting records are kept for as long as the law requires.

9. Security

We use reasonable security practices, such as HTTPS on the Website, restricted access to student data, strong passwords and two-factor authentication for administrator accounts. No online system is completely secure. If a data breach affects you, we will notify you and the relevant authorities as the law requires.

10. Your rights

You may ask us to give you a summary of the personal data we hold, correct inaccurate data, erase data we no longer need, or withdraw your consent. You may also nominate another person to exercise these rights for you if you are unable to. Withdrawing consent may mean we can no longer provide some services. To make a request, contact us using the details below. We aim to respond within 30 days.

11. Grievance contact

If you have a question or complaint about how we handle personal data, write to the Grievance Officer, Potendeo Education LLP, at admin@pdotuitionservices.com, pdoonlinetuitionservices@gmail.com or potendeoeducationpdots1@gmail.com, or call +91 834-040-6593. If you are not satisfied with our response, you may approach the Data Protection Board of India once it is operational.

12. Changes to this Policy

We may update this Policy from time to time. The updated version will be posted on this page with a new "Last updated" date.

13. Contact us

Potendeo Education LLP (PDO Tuition Services)
Near Shiv Mandir, New Nagar, Dipatoli, Ranchi, 834009, Jharkhand, India
Phone / WhatsApp: +91 834-040-6593
Email: admin@pdotuitionservices.com, pdoonlinetuitionservices@gmail.com or potendeoeducationpdots1@gmail.com